05 April 2016

Barratt Developments in the North West celebrates 5 star status


Local housebuilder Barratt Developments, which includes Barrat Homes Manchester and David Wilson Homes (DWH) North West is celebrating after receiving a major national award from the Home Builders Federation (HBF). The house builder has achieved a 90% customer satisfaction score and 5 star rating after it took part in a nationwide survey. Barratt Homes is the only major national housebuilder to have been awarded the maximum 5 star rating for seven years in a row by the HBF.

Barratt took part in the UK-wide survey of more than 45,000 homebuyers which revealed that over 90% of Barratt customers would recommend the homes to a friend. The high customer satisfaction for Barratt Homes comes from checking more than 400 details throughout the build process and three separate inspections are involved before any front door keys are handed over. The HBF’s star rating scheme is designed to provide home buyers with information to help guide their decision.

Michaela Lancaster,Sales Director at Barratt Manchester, said:“To achieve over 90% customer satisfaction for seven years in a row shows that we build high quality homes which customers love living in and would recommend to a friend.  We take an enormous amount of pride in the high levels of build quality and service we deliver for customers across the North West, and we’re proud to be a 5 star housebuilder.

Steve Jackson, DWH North West Sales Director, added: “To be the only major national housebuilder to have been awarded the 5 star status for seven years in a row is something to really shout about.  It gives our future customers added reassurance that the home they are buying is of the highest quality, and that they will be looked after every step of the way.”

A major new advertising and marketing campaign from Barratt Homes highlighting the 90% customer recommendation score and 5 star rating will soon be launching across the region. The HBF is the voice of the home building industry in England and Wales, with its members delivering around 80% of all the new homes built each year.

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