Privacy Policy

Plus Dane Group is committed to ensuring that your privacy is protected. This privacy policy explains how we use the information we collect about you, how you can instruct us if you prefer to limit the use of that information and procedures that we have in place to safeguard your privacy.

We are notified under the Data Protection Act 1998 and ensure we comply with all protection the Act affords to you.

1. The information we collect and how we use it

When you submit an application on our website we need to know basic information about you, including your name, postal address, e-mail address and telephone number. We also need your e-mail address to send you information about properties or low cost home ownership products that may be on interest to you. We will never collect sensitive information about you without your explicit consent.

We gather this information to allow us to process your application for housing. The relevant information is then used by us, our agents and partnering agencies to provide you with information about properties or low cost home ownership products. We may also use aggregate information and statistics for the purposes of monitoring website usage in order to help us develop our website, our range of products and our services and we may provide such aggregate information to third parties. These statistics will not include information that can be used to identify any individual.

From time to time we may provide your information to our customer service agencies for research and analysis purposes so that we can monitor and improve our goods or the services we provide. We or our agents may contact you by post, e-mail or telephone to ask you for your feedback and comments on our goods or services.

We may also wish to provide you with information about special features of our website or any other service or products we think may be of interest to you. We will gain your consent to receiving this information in advance and you can easily remove yourself from future mailings by following the instructions on the bottom of the first mail you will receive.

Except as otherwise stated in this policy we will never provide your information to any third party company, unless you have expressly permitted us to do so.

2. Your consent

By submitting your information you consent to the use of that information as set out in this privacy policy. If we change our privacy policy we will post the changes on this page, and may place notices on other pages of the website, so that you may be aware of the information we collect and how we use it at all times. We will also e-mail you should we make any changes so that you may consent to our use of your information in that way. Continued use of the service will signify that you agree to any such changes.

Owing to the global nature of the Internet infrastructure, the information you provide may be transferred in transit to countries outside the European Economic Area that do not have similar protections in place regarding your data and its use as set out in this policy. However, we have taken the steps outlined above to try to improve the security of your information. By submitting your information you consent to these transfers.

3. How to contact Help to Buy North West (part of Plus Dane Group)

We welcome your views about our website and our privacy policy. If you have any queries or comments regarding this policy please contact us on 0845 603 4559.

4. General

Further information on the Data Protection Act 1998 can also be found on the Information Commissioner's web site at Use of this website is subject to our Terms and Conditions